Let\u2019s rap about Gmail\u2019s \u201cpromotions\u201d tab.<\/p>\n
Specifically, people\u2019s emails not making it to inboxes from Google\u00a0shuffling it to the promotions folder. I wrote last month about why\u00a0I don\u2019t worry about it.<\/p>\n
But, I got a good question about the customer service side.<\/p>\n
Here it is, with my reply:<\/p>\n
I really appreciate you addressing this and I certainly “get” your\u00a0perspective on it, HOWEVER, What about when those tabs cause issues\u00a0with people not seeing (at least in a timely manner) replies to\u00a0support tickets they’ve sent in??<\/strong><\/p>\n
They end up all kinds of pissed off when they think they’re being\u00a0ignored, even to the point of refunding on lifetime memberships and\u00a0canceling monthly members.<\/strong><\/p>\n
I run the support desk and I often have issues with my replies\u00a0ending up in the “Social” tab if I’m resending them the link to\u00a0join our private Fb group, or maybe the promotions tab depending on\u00a0what other links I may need to send, or even their spam folder.<\/strong><\/p>\n
Do you ever have this issue or heard of others who do?\u00a0 Any\u00a0thoughts??<\/strong><\/p><\/blockquote>\n
My advice:<\/p>\n
Send them a real live piece of mail (with a stamp and\u00a0everything) right when they buy, telling them how to contact you\u00a0via phone and how to change their gmail preferences about the\u00a0promotions folder, etc.<\/p>\n
If they drama queen after that?<\/p>\n
Tell ’em they’re dismissed, and find a better customer.<\/p>\n
I’ve had to do that a few times.<\/p>\n
And, believe you me, you’ll be doing yourself a favor.<\/p>\n
Easy peasy Japanesey.<\/p>\n
\u201cEmail Players\u201d info here:<\/p>\n