Hey Ben, got a question for you (feel free to use it as content) Context: I’m ready to ship a print newsletter to a list of companies I believe are my Dream 100. Most don’t know who I am. But I’ll give them a heads up via email, READ POST
Reader Rohan Iqubal sent me the following bit about chatgpt last week.
Been getting asked a lot about this recently.
And not to give any spoilers… but, I’m not exactly worried about it.
And in my opinion neither should anyone else with tight copywriting game:
“Hey Ben, this is my first time writing to you. Hope you don’t roast me lol. Just sending you something I found interesting. So, I was playing with chat gpt. And I gave the prompt. “Write copy for Warm Jackets”. Nothing particular. Nothing interesting in reply. UNTILLLLL, I asked it to write in Ben Settle’s voice. See, what it gave back. Looking up to your response too.”
Listen up, folks. Are you tired of shivering your ass off every time the temperature drops? Are you sick of wearing bulky, unflattering jackets that make you look like the Michelin Man?
Well, have I got the solution for you. Introducing the baddest, toughest, warmest jacket on the market. This baby’s got insulation technology that’ll make a Yeti jealous. Water-resistant exterior that’ll keep you dry in a monsoon. And pockets? Oh, we got pockets. Pockets for days.
But the real kicker? It’s got a slim fit design. That’s right, you can look like a million bucks while feeling like you’re wrapped in a heated blanket.
Don’t let Old Man Winter get the best of you. Step up to the plate and grab yourself one of these bad boys. Trust me, you won’t regret it.
Yeesh.
I ain’t exactly pacing the room worried about this sort of thing ever replacing or making obsolete my voice, my writing skills, my personality, or my email response, much less exceeding it. And if the above doesn’t shut up the nervous nellies worried about that sort of thing, nothing will.
More:
I give the great Matt Furey a lot of credit for showing the rest of us the way.
And the #1 thing I learned from studying his stuff is this:
Email is a transfer of emotion and energy from writer to the reader. Imagine, for example, A.I. trying to write an “RIP email” (like I recently did for Jim Yaghi and my dog Zoe) and not sounding completely cold and soulless.
I’m not saying A.I. doesn’t or won’t have a place.
Maybe it does/will.
I know some writers are saying they are using it.
And I’ve also seen how utterly stupid a lot of it looks when used “on” people I know.
In my opinion A.I. tech for copywriters is basically the sex dolls of direct response — the copywriting incels with no copywriting game when it comes to writing from the heart and the gut will have to use them some day if they want to score.
Who knows?
But if that happens I also have zero doubt they’ll have to keep settling for the bottom-of-the-barrel customers and leads nobody else wants, while those with some copywriting game swim in all the high quality customers and clients they can stand.
All right, I’ll leave you with one more thought.
I get lots of email, copywriting, & marketing inspiration from great movie directors.
Anyone who has read my emails or books or newsletter long enough knows this.
Probably even A.I. knows it at this point.
And if you want a guide on how to write emails that blow any A.I. generated copy to hell, read this bit by Martin Scorsese from 2019, when he talked about all the dumbed-down super hero movies that had by then peaked:
“I don’t see them. I tried, you know? But that’s not cinema. Honestly, the closest I can think of them, as well-made as they are, with actors doing the best they can under the circumstances, is theme parks. It isn’t the cinema of human beings trying to convey emotional, psychological experiences to another human being.”
Read the last sentence over and over and ever.
And apply to your emails henceforth.
That’s free advice.
Which means, probably most reading this will balk at it.
Not “cool” enough.
And so the game continues…
If you want to learn how to write emails the way I do, go here:
Earlier this week I had to say goodby to my dog of 15+ years Zoe.
The first time I met her she didn’t pee on me like Babe did on Farmer Hoggett.But we did regard each other when, after six solid months of walking dogs at the local dog shelter, I opened the cage, she jumped on me, I walked her on the beach and didn’t want it to end.
And it wasn’t long after that when she started massively improving my business.
For example:
I was already taking short beach walks, maybe a mile or two, on the regular.
But it wasn’t until I got Zoe when I started taking much longer daily walks (5, 6, 7, 8+ miles) just to get the excess energy out of her (I once had a dog groomer refuse to take Zoe as a client again unless I ran her on the beach first, even though I already was doing just that, if that tells you something…) when my marketing game took off, sped past most of my peers, and has kept me far ahead to this day.
The reason?
I was listening to — and re-listening to — top notch marketing trainings.
Over and over and over.
Day after day, for 4, 5, 6 hours at a time.
And, also, night after night, as I’d walk her on the beach at least twice a day.
Take Email Players subscriber and the man universally regarded as the world’s greatest living copywriter Gary Bencivenga’s Farewell DVDs. I put them on my MP3 player, and listened to that seminar some 25 or 30 times before I stopped keeping track.
Just imbibing his wisdom over and over and over.
Eventually I basically “owned” the info in my mind.
This was late 2007.
By the end
of 2008 I’d doubled — probably tripled or even quadrupled — my business’ income, and can trace a lot of that to those trainings, that I listened to over and over and over. I distinctly remember applying that info to each and every sales letter, and was banging out controls left and right.
Same with the great Matt Furey’s original email course at the end of 2008.
I put the audios onto my MP3 player and got to walking Zoe.
I listened to it, walking Zoe on 6, 7, 8, 9 mile walks each and every day for months… just absorbing the principles, ideas, and strategies over and over and over. I don’t know how many times I listened to it. But it was probably around 20 or more times before I finally moved on to something else.
And so it was with all the other trainings I consider “must learning.”
Everything from the Michael Senoff interviews with Jim Camp, Barry Maher, Stan Billue, Bob Bly, and a guy named Mike Samonek (who used media publicity and space ads to sell his Special Effects Cookbook)… to an interview David Garfinkel gave to the late John Ritz… to the Gene Schwartz Breakthrough Advertising interviews with various A-list copywriters & marketers that Bob Bly hosted many years ago… to Dan Kennedy’s Magnetic Marketing lead gen talk he did for the Peter Lowe conferences as well as the Magnetic Marketing course itself (the one from the 90’s, pre-internet, I still listen to it regularly and get ideas)… to the interviews Dan Kennedy did with Peter Montoya (about personal branding) and Walter Bregman (an old school Mad Man guy) for his NO BS Gold Tapes (circa 2003 — don’t ask me where to find them, I have no idea)… to Sean D’Souza’s System Seminar talk from 2008… to the interview Ken McCarthy did with Gary Bencivenga… to Paul Hartunian’s Million Dollar Publicity system… to the interview Doug D’Anna did for one of my own products… and the list goes on and on and on and on.
There were quite a few.
And these guys would probably think I’m creepy how much I stalked their minds while Zoe stalked the beach… day after day, and week after week, for months and years… all the way up until about a year ago, when I could barely walk her the .3 miles to the water at all.
I never would have done all that listening and learning otherwise.
Without Zoe I doubt there’d be an Email Players newsletter.
Or even a fraction of the books I’ve written — including fiction.
As I got many ideas for all my books, ads, sites, businesses from walking her.
It was the same with market and product research. I was a freelancer and doing my own deals back then. And due to the above learning spree, I was rapidly having opportunities handed to me. That meant I was also having to do a lot of research — sometimes very fast — on markets I did not necessarily know that much about like golf, self defense, college funding, and weight loss.
The solution?
Interview and talk for hours to my clients, record the calls, and listen on Zoe walks.
Over and over and over.
Until I could practically recite the entire conversations back verbatim.
I’d ask them about the product, the market, the customers, stories they could tell, problems nobody was talking about that the market had, how their market approached life, what words they used to describe problems, how current events where affecting them, their politics, their ethics, their professions, and the list goes on.
Some of these calls were 2-3 hours long.
And I’d load them in my MP3 player, jingle the leash to Zoe, and get to work.
The result:
Hours and hours and hours of walking Zoe listening about the markets I was selling to. Combine that with the trainings I was also listening to and I was writing ads, emails, lead gen, whatever it was I was being hired for, or doing in my own deals, that were 10, 50, maybe even 100 times better than they’d have been otherwise.
Not even an exaggeration.
I can see it in my old work BZ (“Before Zoe”).
All because of walking my furry “silent partner” so much.
Fast forward a few years later:
I had been running a ridiculously profitable and engaged Facebook group called elBenbo’s Lair. A group that was basically a big social experiment, and that also became the basis for my Social Lair book and how much of the SocialLair social media platform (I co-own with Troy Broussard) is structured.
Anyway, I was always thinking of ways to get the group riled up.
Lots of highs and lows — admittedly almost like a benignly abusive relationship.
And one of the “highs” I started doing in there was what I called:
“The Zoe Tapes”
I started walking Zoe on the beach, turned on the phone’s video recorder, and began teaching about whatever was on my mind. At first I did it just as a way to keep the group engaged. It was also a way for my horde inside there to meet Zoe, as I talked about her so much people felt they really knew her.
And I daresay literally 60 videos later they DID know her.
She was as much a fixture in their lives as I was each day.
And it was some of the most valuable content I ever recorded.
It also made me approach content creation differently, too — going even less stuffy and “professional”, and even more lax, loose, and leisurely, with no regard for production values or lighting or sound quality, with more emphasis on the relationship, connection, and the lesson being taught.
Very imperfect.
But also very human, and very relatable and consumable.
Just like all great marketing tends to be.
And it’s influenced every piece of content I’ve created since.
Including Video, audio, or text — and especially emails.
All because of Zoe.
Frankly, if you’ve ever benefited from any content I’ve created, you can thank Zoe. She was a big part of my education, my application, and my edification when it comes to all-things marketing, business, copywriting, persuasion, and anything else you see me talking about.
Zoe’s influence over my life wasn’t just business though.
Everyone loved her.
And I mean literally everyone who ever met her loved her.
Including an ex-girlfriend who usually hates dogs (by her own admission), and used to say “I know she is a package deal with you…” as if it was a negative, only for her to change her tune completely and suddenly start cuddling with Zoe on the regular.
Later on, when Stefania got pregnant, it was the same thing.
You couldn’t have pried Zoe off Stefania with a crowbar.
Zoe clinged to Stefania day and night (even snubbing me!)
We were just talking about how, when she was pregnant with Willis, and I’d go for a long ten mile walk (by this time Zoe could not walk that far, limited to 1 or maybe 2 mile walks), I’d leave the house, and 3+ hours later… return to find the two of them in the exact same spot sleeping and snuggling.
After Willis was born Zoe decided to become his guardian.
We have video footage from the cameras in Willis’ room of Zoe using her head to bull open the door, walk in, make sure Willis was safe, then walk out — all without any of us noticing she even left.
She just did it as a matter of routine.
And when Willis started walking last Spring, they spent a lot of time running back and forth on the deck together.
Anyway, I could go and on and on about Zoe.
And I will — from the business-side — in an Email Players issue.
I haven’t even scratched the surface of what Zoe has done for me and, by extension, my customers & clients who have also benefited from her existence.
So I’ll just end with a bit of bitter sweet irony.
When I got Zoe, the vet estimated her age after spaying her to be 2 or 3.
That was in 2007.
So she was at least 17 or 18 years old when she died earlier this week.
And yet, she was rarely ever sick.
I don’t know if it was because of the high quality food (I only got her the expensive stuff) she ate, the alkaline filtered water (
quite anti-inflammatory) she drank, the genetics she inherited, or a combo of all of it. But she didn’t really start to slow down and have problems until about a year ago. And it gradually went down hill over the course of 2022 until she went from sleeping in bed with us every night waking up to a small “Hersheys kiss-sized” turd on the blanket… to sleeping in the den (her own “wing” of the house) due to excessive panting keeping us up… to me coming downstairs each morning to a pile of poo on the ground or in her bed… to her going
blind and starting to step in her own waste and track it all over (I called it “the crime scene” — as it looked like one, except with poo instead of blood) when I had to start seriously thinking about when I’d have to put her down, while desperately hoping she’d just go peacefully in her sleep.
The things she loved most were now denied to her:
Running, jumping, long walks, sleeping in the bed.
She couldn’t even see or hear by the end, and she barely ate.
About the only thing she could still do was smell and walk, and even walking was hard.
And that’s where the irony comes in:
The first few weeks I had Zoe, in a moment of stupidity and impatience, I almost considered taking her back to the shelter since she made it hard to do any focused work. She kept peeing on the carpet, pacing, and darting all over the place nervously. And I really needed to do focused work to pay the rent as my business was in some unstable economic territory at the time.
She eventually straightened out of course.
But like those first few weeks I had her, when I found it impossible to do focused work with her in the room, it was the exact same in her last few months, where it was impossible to do focused work in the room. Since mid October until she passed on December 27th, I averaged — not an exaggeration — about 3 hours of sleep each night.
I considered 5 hours to be a lot of sleep, if that tells you anything.
And the reason why is, she had lost a lot of her marbles (did not always recognize Stefania or even me at times), would sometimes tremble in fear at not knowing where she was… and could no longer control her pooping or pee.
i.e., the morning crime scenes.
She also paced and walked around in circles constantly, wearing herself out.
And I was basically a one-man hospice for her from midnight to 3 or 4 in the morning.
Then, at that time, Stefania would take over for a few hours while I got work done.
I have long preached that the first hour belongs to you. i.e., always do your own stuff before anyone else’s — client, boss, or otherwise. But for the last few months, the first 3-4 hours belonged to Zoe.
Just another bit of irony she left us with.
Bottom line though is this:
I had the privilege of having Zoe for 15+ years — which was just shy of a 1/3 of my life. Those were good, healthy years so her passing was certainly no tragedy. And she worked her way into every corner of my world from business, to my fiction (the “Shadow Pup” chapter in my 8th novel “God Blood” was 100% inspired by the pic of her shadow I once took below), and she even adorns the cover of my Markauteur book which I had blown up and framed as a family portrait that now hangs on the wall in my den.
Zoe was more than just a silent business partner.
She was also a friend.
She was a family protector.
And she was the single greatest teacher about patience I ever had and probably ever will have. Patience was something I thought I had. But this past year made me realize I had much to learn about patience, and still do.
So RIP Zoe, my good friend — my best friend.
My theology might be skewed, and the following will probably sound dorky. But I like to think Zoe’s up there playing, running on the beach, jumping, and resting on a cozy bed, while eating a pile of treats. I also like to ask God to give her a pat on the head each day for me, and tell her that her dad will see her again someday, and to keep the beach ready.
Yeesh.
This is the second “RIP” email I’ve had to write in the last two weeks.
Usually I write maybe one of these every 5 or 6 years.
But I figure the older I get, the more often I’ll be writing them.
And you know what?
I don’t like it all that much…
So to end on a positive note, I mentioned the Zoe Tapes earlier.
And about four years ago I made one of them public on my blog.
Recently Sylvester Stallone was quoted about his Rocky movies.
And, specifically, how he has zero ownership in them.
Doesn’t get even a single percentage of its ticket, merchandise, or other sales.
This, even though he created the characters, wrote and directed almost all the Rocky movie scripts, and was responsible for the franchise and its two Creed spin-off’s existing at all, and the nearly $2 billion in gross profits the movies have amassed over nearly 50 years.
As he put it:
“Who knew Rocky would go on for another 45 years?” Stallone asked rhetorically. “I’ve never used one [line of dialogue] from anyone else — and the irony is that I don’t own any of it. The people who have done literally nothing, control it.”
I don’t want to say it’s exactly the same as freelance copywriting.
The typical copywriter is nowhere near as important to their client’s businesses as Stallone was to the Rocky franchise. But I do wonder if, for example, copywriters like the guy who wrote that famous 17-year control for The Wall Street Journal secured royalties for himself or not… and if not, if he ever felt the way Stallone does about Rocky.
I’ve said it before, I’ll keep saying it:
Copywriters with genuine talent and skill should be their own clients.
Or at least have some kind of asset they own, that they can grow, keep all the money from, and pour their hearts and talents into to give themselves and their families a lifestyle and security, instead of putting it all into their clients’ businesses to give them and their families a lifestyle.
Not saying not to do freelance work.
Just saying to also work yourself into the client rotation.
To learn more about the Email Players Newsletter go here:
You always talk about going 10x with material you wanna study and really master. But at the same time, I notice you have read a lot of different things.
If you were to go back in time and speak to the young 20-old Ben Settle,
How would you advise him on
a) Which book/material to study or read 10x
b) How to allocate his time between 10x material versus other material (leisure or one-off)
[In other words, how do you deal with information overwhelm]
And I’m curious if the way you would allocate your attention to learning/mastery has changed as you’ve become a more seasoned business owner over the years.
My hopefully-as-wise-as-he-thinks-I-am answer:
1. I would not have done anything different as far as what I consumed 10x
2. When starting I had a lot of time and ambition and motivation to pay stuff off. I didn’t study or do anything else.
3. Re: “info overload” — if you made it through high school and/or college, with all the bull shyt filler courses, without failing, then you can learn marketing. You just do the work and figure out how to get it done.
4. Nowadays I study people and how they solved problems more than technique.
So biographies, case studies, interviews, etc.
With only the occasional marketing-related book.
And even then, it’s almost something I am revisiting.
The book is all his faxes to his members from 2012 – 2019.
And I underlined and took notes on practically every page.
One recurring theme I kept seeing — besides his contempt of all things smart phones (I don’t think he’ll be lining up to use Learnistic or make a bundle selling Learnistic Pro any time soon…) — is how the herd is always, almost without exception, wrong.
Dead wrong.
As in, just do the exact opposite of the herd, no matter whose advice they’re taking.
And this is especially true when it comes to business, money, marketing, etc.
That’s also a theme that runs through nearly every other product of his I bought. And, if anything, I blame his products for installing the “baseline” reaction I have had for the last 20+ years up in this business to simply do the opposite of the herd whether I am in doubt about something or not.
Take the weight loss biz for example.
I partnered with two people in that niche back in the day.
One of who is my pal Jim Yaghi.
A few years after we high-tailed it out of that deal, he told me he was looking at all the stats and noticed my combined emails and sales letters (my part of the business relationship) converted 40+% of the list into buyers.
And that’s just the stuff we could track.
There were also a lot of Kindle book and Amazon sales.
And while 40% conversion to sales may or may not be guru #’s, we did it:
Without tracking a single open rate
With nary a single before/after pic on the ads anywhere
Using a pic on the sales letters of a hot early 20’s-something Colombian chick (the opposite of the middle aged wine moms & aunts we were selling to) I kept being told was a huge no-no when selling to middle aged white chicks
Using a plain vanilla-looking sales pages with minimal if any graphics
Displaying zero testimonials on the sales pages
Sending mostly “superficial” emails (usually probably less than 200 words) that, if they gave any tips at all (most were just really short anecdotes or stories) they were super basic & obvious — like talking about drinking more water, walking more, exercising during TV commercials, etc
Hardly ever talked about benefits in the emails, just bonded over problems the market shared i.e., built the relationship before the transaction
Didn’t look at a single ad in my swipe file when writing the ads, and certainly not “what’s working now”, preferring only the market research we had
And probably a lot of other things that went completely against the herd in that niche.
I don’t think I even so much as looked at any other ads.
I based everything — emails and sales pages — on the market.
I distinctly remember, for example, the main partner in the business (it was his baby) complaining to me that the emails were too superficial, needed more depth and meat, and then he’d point to some list he was on for libertarians (who will happily read 5,000 + word articles about free trade and all-things economics), while his own research showed the market segment we sold to barely had the time or the bandwidth to pinch a loaf every day much less sit on the internet and pontificate about the subject for 45 minutes per day.
The irony:
I reckon 90% the people reading this will miss the big lesson entirely.
But chances are, those are the people constantly chasing herds off cliffs.
All right, class is over.
To learn more about the Email Players newsletter go here:
Earlier this year I was sent a link to a writer’s patreon begging for money.
He was a bestselling writer who had become a full time author, and had written nearly 30 novels. Then, when the coof hit in 2020, his sales took a nose dive. And after trying a kickstarter that was successful, he got nailed by the tax man because he didn’t realize how it all worked with kickstarters and taxes. So he took a full time job to pay his taxes, but during that time he was racking up more bills, with his royalties not meeting his monthly nut anymore, and was trapped between a rock and a hard place trying to find time and energy to write while working his arse off, just to sink deeper into the abyss.
Thus, his kickstarter.
His goal was $20k.
Last I checked it topped off at less than $9k.
I suppose that’s better than no “k’s.”
But, still not really enough.
Which brings me to the point of all this:
The guy messed up by thinking like a writer vs thinking like a publisher.
I can’t say for sure since I don’t know the guy from Adam.
But I doubt he had an email list, or if he did, it probably was not all that responsive. I also doubt he had any kind of back end sells in place. I further doubt he did even the most basic things for building a list and audience beyond just social media. And I would bet someone else’s left testicle he wasn’t doing JV’s with other writers for list building and sales purposes. Frankly, just doing what I write about on pages 14-15 (that most of my long time Email Players have heard me teach, but few ever do, even as they claw for breath to get leads on Facebook, Twitter, etc) would have helped probably double his contributors.
This is not a critique of crowdfunding.
Personally, I admire the really savvy crowdfunders.
Some of them have taken “OPM” (other peoples’ money) almost to an art form. I think of guys like Vox Day, Ethan Van Scrivener, and especially Eric Sanderson’s $41.7 million.
There’s a lot of leverage in that if you can pull it off.
But, if you can’t, then simply be your own crowdfunding platform.
Like for example:
Don’t think like a “writer” think like a publisher — which gives you far more ways to expand and roll out, including selling the work of other writers (via licensing, buying the rights, as an affiliate, etc)
Don’t rely on SJW-converged platforms like Patreon — or any of the other ones.
Manufacture sales — vast majority of baseball games, for example, are won by “manufacturing” runs, one hit, one stolen base, and one RBI at a time… not 9th ending grand slams (although obviously that does happen, it’s foolish to count on it).
And let your customers be your “backers” by buying stuff from you.
To do this you obviously need customers.
And, they have to be engaged customers who buy.
And, just as important… engaged customers who repeatedly buy, refer, advocate, etc.
That part is where my Email Players newsletter shines.
First, you fucking rock. Thank you for doing what you do. I mean it.
I am a big fan of yours and someone who has purchased and studied your 10-Minute Workday course (by neural-imprinting every module about a year ago).
More importantly, I’ve put it to use. Over the past year I’ve accumulated a rabid list and fanbase of 5,000 people who love learning, reading and writing the old school way–using analog tools (pen, paper, writing drafts by hand).
I am about to launch my physical monthly newsletter and I’ve been struggling with the title for over a month.
Halbert advises using your name in the title (see his GHL attached).
You recommend focusing on a niche as it’s difficult to sell vague philosophy.
I’ll be teaching writing, copywriting (influential writing), reading/learning strategies, and marketing.
I can see the pros and cons vs. both.
Specificity (Using a Niche) vs. Freedom (Using Your Name)
No pressure to answer, but this could be a good one to address in a daily email, and it would help me greatly.
Couple things he got backwards:
First being niche vs general. There are times to niche down and go narrow, and there are times to loosen up and go wide. All depends on the situation, the business, the goals, and probably at least 100 other variables.
Second, this might sound like evil direct marketing “sacrilege” but:
I do believe in selling philosophy.
True, not “vague” philosophy.
But I even taught selling the philosophy first in Email Players last year.
Specifically, as a weapon in a series of trainings I invented that I call:
“Sixth Generation Marketing Warfare”
I taught the philosophy side of this in the July 2021 issue.
So I am not going to give away the whole punchline here free.
But, the basics are:
1. There was a time when it was very hard — maybe even impossible — to sell philosophy up front with direct marketing and not go broke. For example, I doubt even the late, great Marty Edelston paying Gene Schwartz his last $3500 could have gotten away with sending a bunch of direct mail about his philosophies up front, instead of the offer & benefits, and going for the jugular.
Gary Halbert also warned of the dangers of selling philosophy in a seminar.
And, back then (during the time of 3rd Gen Marketing warfare) he was right.
2. But with the internet, and especially the advent of community building… plus a gigantic glut of info marketers now bombarding your leads with direct marketing, all more or less citing the exact same benefits (ain’t nothing new under the sun) that you are plugging… I argue and have been practicing this myself for years, that a business’s philosophy is what many people now “buy” first, and then the benefits. They buy into your philosophy, they’ll buy your offers, no matter how weak your copy or ineptly marketed your offers or even how obviously and blatantly corrupt a business is in a lot of cases.
So I want to make that abundantly clear.
I am pro selling the philosophy.
But, he is right, it can’t be vague philosophy.
As for his question about titles:
I use multiple methods for naming my book, software, and other titles.
And I “codified” all those methods in my upcoming book Markauteur — about how to grow a feening horde of customers inside a visual & design marketing ‘universe’ they love to buy from and hate to leave. Believe it or not, I consider the words in a title to be as much a part of the “visual” design as the images & graphics, and vice versa. Something old school advertising masters like, for example, Leo Burnett did as well.
All right so there you are.
My flagship product is called Email Players.
It’s a monthly newsletter, and you can learn more about it here:
“Sometimes I visit my blocked list just to see how my prisoners are doing.”
And for whatever reason, it reminded me of the legions of people I’ve blocked, banned, and black balled from Email Players over the years. Some of them have gotten quite sneaky with trying to fraudulently slink back in. Many have gotten just as creative in dreaming up conspiracy-like theories about why my “no coming back after leaving” policy exists in the first place. And a few of the really creepy ones have literally argued with my auto-respondered email they get upon leaving that tells them about the policy, so I don’t have to waste time responding to them if they can’t figure out why I just cancelled their subscription right after subscribing.
Strange seeing someone argue with an auto-respondered email.
But such are the times we live in & the unhinged who roam.
Anyway, I originally wrote about the policy publicly back in 2018.
Then a couple years later I wrote about it again in my elBenbo Press book which is about my high-ticket book & newsletter business model, of which my policy is the “lynchpin” that makes it all ultimately work long term.
Since I was asked about it the other day, I might as well republish it again.
Here it is:
(Edited to reflect more recent thoughts I’ve had since)
1. People who go are reliably & consistently – and often immediately – replaced by better business, higher quality customers, longer term subscribers, etc. So there’s no real reason to let them back.
2. With very rare exceptions, if someone cites money as having left, they are almost certainly not telling the truth (to me or themselves), and I don’t like to do business with liars. Even a bum tweeking out while taking a dump on the streets of Portland while rattling a dirty styrofoam cup of change at pedestrians “makes” more than the $3.23 per day Email Players costs. Price got nothin’ to do with it.
3. It makes the newsletter legitimately more exclusive.
4. I don’t cater to quitters.
5. I don’t like encouraging new product junkie-ism.
6. I prefer a 4 quarters to 100 pennies kinda customer base.
7. I want to build a professional league team of stars, not a peewee league team of amateurs who can’t get their shyt figured out.
8. I prefer dealing with long term customers vs one time or off-and-on-again buyers.
9. Those who take the troll route when sent away after trying to return and then get nasty or combative with me make great “orc heads” to put on display for my audience, which usually leads to more business, content, sales, etc, as well as good sport for those watching.
10. Makes for better, less flaky, more serious customers.
11. Makes people far more likely to consume, implement, and succeed with what I teach, and not just let them pile up, or skim, nod, file away.
12. Cleanly & clearly separates the players from the spectators.
13. Rattles trolls (which makes for great content to sell and/or sell with)
14. I can’t realistically help anyone with a “I gotta go, but I will be back!” mentality, since they miss the entire point of the newsletter to begin with, including how each issue compounds on the prior issues, and sets things up for future issues.
15. Wards off the non-forward thinking types who I also cannot help.
Just to be clear:
I am talking specifically about those who try to sneak back later. I have zero respect for such types, and consider them functionally children, and in some cases even functionally illiterate. But if someone simply wants to go, with no desire to return, they absolutely should go, and do so with my blessings.
I have never tried to “convince” anyone to stay.
Nor do I care to or even have the time to.
And yet, more often than not people on the way out think they need to pend time to write something like, “I understand I cannot come back”, which always comes off like they are trying to save face or something.
But that is simply not necessary.
The way I see it:
They are adults and know what’s best for their business. And, at the end of the day, the newsletter is obviously not for everyone, nor should everyone be subscribed, nor do I let just everyone subscribe anyway.
(i.e., the block list).
If anything, I sell people as hard on NOT subscribing as I do to subscribe.
And strange as it sounds to the normie, newbie, & needy types…
I sometimes even test certain people (as those who read the August 2021 – 10-year anniversary – Email Players issue know all about, so I will not explain more here) to try to get them to leave or not subscribe in the first place.
But here’s the irony of it all:
The exiled who are displeased with the policy need only look in the mirror to see the main reason why the policy exists. They truly are their own worst enemies and don’t even realize it.
And I’m afraid I got more bad news for them:
My policy is slowly but surely becoming more “mainstream” amongst those who understand the peace of mind and high quality customer base it can grant businesses with the foresight to eagerly adopt & aggressively enforce it.
Example:
I am not sure who this person below is exactly.
(I heard about him second hand.)
But I have been told there is a director of a gigantic direct marketing company that has helped that company bring in well over a billion in sales, who absolutely loves my policy, and wants to use it in a newsletter of his own, when he decides to go solo and launch his own venture.
Again, I heard that second hand.
But it certainly pleased me to hear it.
All right, one last thing about this:
My “no coming back” policy has always been rather fringe as far as the typical direct marketer thinks. Most can’t wrap their heads around why it’s good and more profitable to turn business away at times. And maybe I will write about this in more depth in an upcoming email or newsletter issue.
But for now?
I predict with the rise of subscription offers… and with businesses realizing how profitable creating & enforcing standards on those they sell to can be… and when they experience the time & frustration saved by not catering to the dishonest and/or uncommitted in their markets… my policy will eventually become the rule rather than the exception.
We shall see.
In the meantime:
To learn more about Email Players read the letter very carefully – so you have all the facts and know what to expect and what is expected of you – at this link:
One of the most harmful things spewed out in the marketing world to hapless newbies and normies trying to figure the game out but who still don’t know better is the so-called:
“law of attraction”
This’ll no doubt irk people who teach that severely flawed idea.
But too bad.
I won’t say it never works. Even a broken clock is right twice per day, after all. But it’s a terrible concept to build a business around. And it is an even worse concept to live life by.
For one thing, you don’t attract what you think about.
You attract what you are.
That is why cheap-minded business owners are always bytching & moaning about how penny-pinching and miserly their customers are, or why marketers who use unethical methods are so paranoid about being scammed themselves:
They’re projecting.
I’ve never seen that not be the case in over 20 years up in this game.
I could easily list dozens more examples of this.
But the point is, the law of attraction is amateur on its best day.
Always has been, always will be.
All one has to do is look at the personal and professional lives of those who advocate it. Not the fake Facebook and TikTok life and businesses they pretend to have. But their actual personal lives and businesses. It’s rarely pretty. And is far more often beset by all kinds of abuse of vices, weird coping mechanisms, and desperate exaggerations of claims & lifestyle.
There are probably exceptions to this.
So any reply guys or gals reading this can relax.
They can go back to stroking their dog-eared copy of Think & Grow Rich like Gollum stroking the One Ring while trying to hamster spin away why Napoleon Hill died dirt broke.
Anyway, the main reason I bring this up?
Because what works far more reliably, more efficiently, and more consistently is the good ol’:
“Law of the Jungle”
In my experience it not only beats the fake law of attraction all to hell, but can make selling your offers — especially the really expensive and high ticket offers — almost as simple as falling out of a chair if you have your marketing game dialed in.
The Law of the Jungle the way I am talking about means this:
We pursue that retreats, and we retreat from that pursues.
And probably the single most profitable thing a business can do is to use this law to create conditions where customers, JV opportunities, high-quality vendors, and everyone else you prefer to do business with and associate with pursues you, instead of you pursuing them.
I can only speak for my own business here.
But the above not only creates better positioning for my business, it also creates far better customers and an all-around better business experience.
All of which begs the question:
How do you get customers chasing you?
There are many ways to do it, Chuckles.
And in my experience, it’s a natural by product of using email the way I teach in Email Players.
A recent voicemail transcript from a “consultant” I got about my Villains books:
(Some details redacted to protect the guilty)
Hi, I’m leaving a message for Ben Settle, author of the book Supervillains Persuasion. Hi, Ben. My name is ___. I’m a senior consultant for ____, and I’m reaching out to you because your book has the potential to be more successful in the publishing world. And you have here already 3 books for success villains.
I’m wondering, what have you done so far for this?
You have here a very impressive, number of reviews from Amazon, wondering if this was being acquired already by a traditional publisher. I mean, you have from the book one you have already 286 rating.
So that’s really, that’s a really impressive already.
So I’m here right now more on focusing to your 3rd book then which is the lowest rating among these 3 books.
So I’m wondering what have you done so far for this?
And as well as what I’ve checked here right now for this book. It was independently published by you. So if you have any marketing strategy, we can help you to enhance it. If you don’t have one, we can talk about marketing and have it settle or have this, have your book being to maximize the exposure. I know that you know that we need a structure campaign for your book that will bridge the gap of your book’s unexplored potential. Because no matter how good the story of your book here, if people doesn’t know that your book exists, it’s totally useless.
So Ben, I would like to discuss more the opportunity for your books.
If you receive this message, give me a call at____ extension number 3149. Again, ____. Extension number 3149. And I’m available for Monday to Friday 8:00 am to 4:00 pm Pacific.
Thank you and have a nice day.
I get this sort of thing sometimes.
And I always wonder how many people are dumb enough to fall for it?
I will never know.
But in this case, it was a useful.
Because it made me realize just how low the bar is for selling books — especially high-ticket books, and other offers. Including books like fiction that aren’t even “how to”, and are just pure entertainment.
Example:
Last year, I got the idea to create an offer selling my Enoch Wars: Omega Edition (all 7 novels plus a bonus 8th novel, along with appendices, etc, under one cover) for a turkey-busting $10,000.00.
Yes, my little Who-ling, ten thousand dollars.
For a book less than .000000000000000001% of the population has ever heard of.
From a non-famous author with a modest-sized list.
Selling something that brings no “value” whatsoever other than pure entertainment — and even that is dependent on the person reading it, as some people have outright hated the novels.
(The books ain’t exactly Shakespeare.)
At this point, it’s perfectly reasonable for someone to ask:
“Is it really possible to sell copies of a novel for $10k a pop in this case?”
My answer:
I cannot say for sure, as I haven’t done it yet.
And even though I am changing the above plan slightly since I am doing away with the Omega edition (the Omega edition is the first 7 books, plus a bonus 8th book…. but now that I have written a 9th book that 8th bonus book will soon sell on its own, making the Omega edition obsolete)… I believe it is not only possible, but very probable.
I doubt this will matter to many people reading this.
But it seems significant since I am talking about selling high ticket offers – which is one of many profitable things my email methods can help most businesses do.
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WHAT OTHERS ARE SAYING
Even when you’re simply just selling stuff, your emails are, in effect, brilliant content for marketers who want to see how to make sales copy incapable of being ignored by their core market. You are a master of this rare skill, Ben, and I tip my hat in respect.
Gary Bencivenga
(Universally acknowledged as the world’s greatest living copywriter)
www.MarketingBullets.com
I confess that I have only begun watching Ben closely and corresponding with him fairly recently, my mistake. At this point, it is, bluntly, very rare to discover somebody I find intelligent, informed, interesting and inspiring, and that is how I would describe Ben Settle.
Dan S. Kennedy
Author, ’No BS’ book series
Ben is one of the sharpest marketing minds on the planet, and he runs his membership “Email Players” better than just about any other I’ve seen. I highly recommend it.
Perry Marshall
Author of 8 books whose Google book laid the foundations for the $100 billion Pay Per Click industry, whose prestigious 80/20 work has been used by NASA’s Jet Propulsion Labs, and whose historic reinvention of the Pareto Principle is published in Harvard Business Review.
www.PerryMarshall.com
I think Ben is the light heavyweight champion of email copywriting. I ass-lo think we’d make Mayweather money in a unification title bout!
Matt Furey
www.MattFurey.com
Zen Master Of The Internet®
President of The Psycho-Cybernetics Foundation
Just want you to know I get great advice and at least one chuckle… or a slap on the forehead “duh”… every time I read your emails!
Carline Anglade-Cole
AWAI’s Copywriter of the Year Award winner and A-list copywriter who has written for Oprah and continually writes control packages for the world’s most prestigious (and competitive) alternative health direct marketing companies
www.CarlineCole.com
I’ve been reading your stuff for about a month. I love it. You are saying, in very arresting ways, things I’ve been trying to teach marketers and copywriters for 30 years. Keep up the good work!
Mark Ford
aka Michael Masterson
Cofounder of AWAI
www.AwaiOnline.com
The business is so big now. Prob 4x the revenue since when we first met… and had you in! Claim credit, as it did correlate!
Joseph Schriefer
(Copy Chief at Agora Financial)
www.AgoraFinancial.com
I wake up to READ YOUR WORDS. I learn from you and study exactly how you combine words + feelings together. Like no other. YOU go DEEP and HARD.”
Lori Haller
(“A-List” designer who has worked on control sales letters and other projects for Oprah Winfrey, Gary Bencivenga, Clayton Makepeace, Jim Rutz, and more.
www.ShadowOakStudio.com
I love your emails. Your e-mail style is stunningly effective.
Bob Bly
The man McGrawHill calls
America’s top copywriter
and bestselling author of over 75 books
www.Bly.com
Ben might be a freaking genius. Just one insight he shared at the last Oceans 4 mastermind I can guarantee you will end up netting me at least an extra $100k in the next year.
Daegan Smith
www.Maximum-Leverage.com
Ben Settle is a great contemporary source of copywriting wisdom. I’ve been a big admirer of Ben’s writing for a long time, and he’s the only copywriter I’ve ever hired and been satisfied with
Ken McCarthy
One of the “founding fathers”
of Internet marketing
www.KenMcCarthy.com
I start my day with reading from the Holy Bible and Ben Settle’s email, not necessarily in that order.
Richard Armstrong
A List direct mail copywriter
whose clients have included
Rodale, Boardroom, Reader’s Digest,
Men’s Health, Newsweek,
Prevention Health Magazine, the ASCPA
and, even, The Limbaugh Letter.
www.FreeSampleBook.com
Of all the people I follow there’s so much stuff that comes into my inbox from various copywriters and direct marketers and creatives, your stuff is about as good as it gets.
Brian Kurtz
Former Executive VP of Boardroom Inc. Named Marketer of the Year by Target Marketing magazine
www.BrianKurtz.me
The f’in’ hottest email copywriter on the web now.
David Garfinkel
The World’s Greatest Copywriting Coach
www.FastEffectiveCopy.com
Ben Settle is my email marketing mentor.
Tom Woods
Senior fellow of the Mises Institute, New York Times Bestselling Author, Prominent libertarian historian & author, and host of one of the longest running and most popular libertarian podcasts on the planet
www.TomWoods.com
I’ve read your stuff and you have some of the best hooks. You really know how to work the hook and the angles.
Brian Clark
www.CopyBlogger.com
Ben writes some of the most compelling subject lines I’ve ever seen, and implements a very unique style in his blog. Honestly, I can’t help but look when I get an email, or see a new post from him in my Google Reader.
Dr. Glenn Livingston
www.GlennLivingston.com
There are very, very few copywriters whose copy I not only read but save so I can study it… and Ben is on that short list. In fact, he’s so good… he kinda pisses me off. But don’t tell him I said that. 😉
Ray Edwards
Direct Response Copywriter
www.RayEdwards.com
You’re damn brilliant, dude…I really DO admire your work, my friend!
Brian Keith Voiles
A-list copywriter who has written winning ads for prestigious clients such as Jay Abraham, Ted Nicholas, Dr. Stephen R. Covey, Robert Allen, and Gary Halbert.
www.AdvertisingMagicCopywriting.com
We finally got to meet in person and you delivered a killer talk. Your emails are one of the very few I read and study. And your laid back style.. is just perfect!
Ryan Lee
Best-selling Author
“Entrepreneur” Magazine columnist
www.RyanLee.com
There’s been a recent flood of copy writing “gurus” lately and I only trust ONE! And that’s @BenSettle
Bryan Sharpe
AKA Hotep Jesus
www.BooksByBryan.com
www.HotepNation.com
I’m so busy but there’s some guys like Ben Settle w/incredible daily emails that I always read.
Russell Brunson
World class Internet marketer, author, and speaker
www.RussellBrunson.com
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